Emma Sleep Reviews

Emma Sleep customer support can be reached through various channels. For phone support, the contact number is +44 330 818 1710 and is available from Monday to Friday between 9 am and 6 pm. There is also a chat function available on their website. If the chat option is not visible, it might be due to cookies being rejected. To use the chat function, click on "Privacy Settings" and accept the "Functional" cookies for FreshChat. Alternatively, there is a contact form available on their website. Please note that due to high volumes of queries, responses might take longer than usual. For email support, the address is support@emma-sleep.com.au. For US customers, the contact number is +1-888-580-3662 and the email is support@emma-sleep.com. The live-chat feature on their website is available from 08:00 to 18:00 GMT-6, Monday-Friday.

Here are the prices for some products on emma-sleep.com:

• Emma Hybrid Comfort mattress, suitable for all types of sleepers, is priced at $409.00 (originally $812.00).
• Emma Original mattress, awarded for budget-conscious sleepers, is available for $329.00 (originally $659.00).
• Hybrid Cooling Elite mattress, featuring new Thermosync® technology, is priced at $1,278.00.
• Emma Foam Pillow, with adjustable layers for perfect height and firmness, costs $110.00.
• Premium Cooling Pillow is priced at $145.00.
• Emma Mattress Protector, a second layer to protect your mattress, is available for $220.00.
• The Rustic Wooden Bed, a classic look that brings natural warmth to every room, is priced at $459.00.
• Upholstered Platform, a plush platform bed that adds a dash of coziness to the bedroom, is available for $559.00.
• Powerbase Adjustable Bed is priced at $559.00.
• Powerbase Pro Adjustable Bed, a bed that adjusts to the exact elevation for your preferred sleep, is available for $1,089.00.

Please note that these prices are subject to change and it's always best to check the website for the most current prices. Also, the website often runs sales, so you might be able to get these products at a discounted price.

The popular products and services on emma-sleep.com include a variety of mattresses and bedding accessories. The Emma Original is a globally-awarded memory foam mattress designed for budget-conscious sleepers. The Emma Hybrid Comfort is a top-rated plush hybrid mattress suitable for everyone. The Hybrid Cooling Elite is a premium choice mattress offering perfect cooling and absolute comfort. In addition to mattresses, the website also offers the Emma Foam Pillow, the Premium Cooling Pillow, and the Emma Mattress Protector. For those looking for bed frames, the Rustic Wooden Bed and the Upholstered Platform are available. The Powerbase Adjustable Bed and Powerbase Pro Adjustable Bed are also offered, which adjust to the exact elevation for your preferred sleep. The website often runs sales, offering up to 55% off on their products. All products come with free delivery and returns, a 365-night trial, and a 10-year warranty.

The website emma-sleep.com accepts several payment methods. Customers can purchase products using Credit Card (Visa, Mastercard, American Express), PayPal, Zip, or Afterpay. In addition to these, the site also offers 0% APR Financing. If a customer wishes to return a product, refunds will be issued in the original payment method. If the cost of the replacement item is less than the original purchase, a refund will be issued through the customer's payment method. Conversely, if the replacement item carries a higher price, the customer will be provided with a payment link to process payment before the exchange.

Emma Sleep offers a risk-free trial period for their products, with the flexibility to return or exchange if they don't meet your expectations. For mattresses, you have a generous 365 nights to unwind and relish the comfort of the mattresses. However, this 365 nights trial is only applicable to mattresses with orders placed after June 3, 2022. Orders made before this date are subject to the 100-night trial. Pillows and protectors have an exclusive 60-nights trial. Trial starts the day the product is delivered. All products must have been purchased through the official site emma-sleep.com or from authorized marketplaces or retailers. You have the flexibility to cancel an order at any time before it ships out. Returns for the products are accepted, and you may request a full refund in accordance with the specific Terms and Conditions applicable to each product. Refunds will be issued in the original payment method. To initiate a return, please contact Customer Service. Upon the return of the products, and if they meet the specified Terms and Conditions, you will receive a refund for the entire amount paid for the products, less the value of any offer code or other discounts, included promotional products.

Emma Sleep offers a risk-free trial period for their products, with the flexibility to return or exchange if they don't meet your expectations. The trial period for mattresses is 365 nights for orders placed after June 3, 2022. Orders made before this date are subject to the 100-night trial. Pillows and protectors have an exclusive 60-nights trial. Trial starts the day the product is delivered. All products must have been purchased through their official site emma-sleep.com or from authorized marketplaces or retailers. You have the flexibility to cancel an order at any time before it ships out. To cancel an order before it enters the processing state, ensure cancellation is completed prior to the status showing "In Transit" on the order tracking webpage. Returns for their products are accepted, and you may request a full refund in accordance with the specific Terms and Conditions applicable to each product. Refunds will be issued in the original payment method. If you used an offer code for your purchase, please note that the dollar value of the offer code will not be refunded or credited back in the event of a return of any or all products. To initiate a return, please contact Customer Service at 1 855-580-3662 or at support@emma-sleep.com. You will need to provide information regarding your Product, proof of purchase, and potentially need to include photographs or other information regarding the Product in order to effectuate the return. Upon the return of the products, and if they meet the specified Terms and Conditions, you will receive a refund for the entire amount paid for the products, less the value of any offer code or other discounts, included promotional products.

As for the shipping policy, free shipping takes approximately 2-5 business days nationwide. Aside from free shipping, they do offer a scheduled delivery option complete with in-home set up in selected areas within the US for a small fee starting from $69 up to $129. If your area is covered, you can avail of this service and choose a date of when to receive your Emma! They do offer free shipping within the contiguous United States. At present, these are their non serviceable territories: Alaska, Hawaii, Puerto Rico, US Virgin Islands, American Samoa.

Emma Sleep offers a 10-year warranty on the dimensional stability and durability of the mattress core. This warranty is valid from the date you receive your new Emma mattress, and is valid for the first 10 years of use. The warranty covers cracks, dents or damage to the foam, which have arisen despite proper use and proper handling, and production damage to the zipper. If a problem with your mattress that is covered in the 10-year warranty arises, the customer service team will swap it with a brand new Emma mattress. For the Emma Foam Pillow, a 3-Year Limited Pillow Warranty is provided. Terms and conditions apply to these warranties.